Warranty Claim Procedure

DO NOT HAVE THE WORK COMPLETED WITHOUT AUTHORISATION FROM PERFORMANCE VANS LIMITED AND YOUR CLAIM FORM SIGNED AND RETURNED.

DEPENDING ON THE LOCATION OF THE VEHICLE AND THE SEVERITY OF THE FAULT THE VEHICLE MAY NEED RETURNING TO US TO HAVE THE FAULT RECTIFIED.

WARRANTY CLAIMS WILL BE INVALID WITHOUT THE CLAIM FOR SIGNED BY US.

Parts covered during the specified period almost all of the original manufacturer’s mechanical and electrical components of the vehicle are covered against total failure except those listed under exclusions. Full terms and conditions are set out in this agreement. Cover includes:

Turbo/Supercharger (factory fitted), Air Conditioning (factory fitted), Sensor and E.C.U., and Timing Belts.

Provided there is proof that the manufacturer’s replacement recommendations have been complied with and they are free from oil contamination. This Agreement applies to vehicles which are up to 10 years old and have covered less than 100,000 miles at the start of the agreement.

Fill out a Warranty Claim Form
The Warranty department will email back and confirm receipt of the form
If required you will need to obtain two quotes from a vat registered garage but NOT A MAIN DEALER OR FAST FIT CENTRE AND ATTACH TO THE CLAIM FORM
Mail these to warranty department for them to authorise and send you back the signed warranty form

Exclusions

Chassis, bodywork, interior and exterior trim, locks, catches, latches, glass, panoramic sunroof, fabric roofs, tyres, batteries (including hybrid batteries), exhaust systems, exhaust manifold, fuel tanks, brake & clutch friction material, wiring looms, road wheels, clearing of fuel lines, satellite navigation, in-car entertainment, heads up display, tracker systems, carbon build-up (seized brake callipers) and all service items, heater elements, centralised locking pumps, car telephone, airbags, keys, key cards, remote fobs, all light units, bulbs including has filled, LED’s Xenon starter units, air conditioning recharging, anti-freeze, lubricants, filters, transmission fluids, hoses & pipes, hardware e.g. bolts and fixings, pulleys/dampers, serviceable and ancillary items. Instrument gauges are covered only in the event of a single gauge which can be replaced separately not as a cluster.

Casings

In the event of a part included in this agreement causing damage to a casing then the casing will form part of the maximum liability. For further details please refer to the Terms and Conditions.

ANY REPAIRS CARRIED OUT WITHOUT PRIOR AUTHORITY WILL NOT BE REIMBURSED.

General Exclusions

Any claim arising from foreign material introduced into the fuel/cooling system.
Failure wholly or partly due to negligence, abuse or accidential damage.
Vehicle recovery.
Any consequential or subsequential loss of damage arising from of the component.
The failure of any part not originally fitted to the vehicle and not fitted by the Supplying Dealer or the failure of another part arising as a result thereof.
Any claim reported to the Supplying Dealer more than 14 days after the occurrence of the failure.
The failure of any part disclosed as defective to the customer by the Supplying Dealer prior to the sale or for which a claim could be made under the manufacturer’s warranty or as a result of a recall by the manufacturer.
The failure of any part arising from defective design or manufacturing.
The cost of diagnosis for the first hour is covered under the warranty, thereafter you will be liable for the remaining costs.
Courtesy/ Hire Vans/Cars are not supplied or reimbursed whilst your vehicle is having repairs done.

Definitions

Failure (whether mechanical or electrical) means for the purposes of this warranty the actual breaking or burning out of any of the components listed.

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